ITunes Sucks Customer Reviews and Feedback

From Everything.Sucks

iTunes is a media player, media library, Internet radio broadcaster, mobile device management utility, and the client app for iTunes Store, developed by Apple Inc. It is used to purchase, play, download, and organize digital multimedia, on personal computers running the macOS and Windows operating systems, and can be used to rip songs from CDs, as well as play content with the use of dynamic, smart playlists. Options for sound optimizations exist, as well as ways to wirelessly share the iTunes library.

Sharin angrily mentioned, "I am experiencing daily iTunes charges to my debit account, ranging from .99 to $60.00, just last night 3 charges came in and overdrafted my account causing an important bill I had authorized online to be declined by my bank. Reviewing my bank history over the past 2 months I am seeing daily itunes unathorized charges. I only have iCloud Backup at $2.99 per month authorized. I have never received a notification or receipt for any goods or services regarding these unknown itunes charges. Calling the number for itunes provided by my bank results in a bogus recorded Apple message suggesting family member charges and to pursue online investigation at The Apple site and then hangs up. Online it is a blame game. Click on this link or that to find out about the bogus charges. No phone contact for customer Support. I find the situation outrageous!"

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Christopher Campbell says

"Wow this company is a scam they will get you to start a free trial them block access to try to steal your money."

Brian Skotty says

"You can't trust these communists with your information. Imagine what they are doing behind the scenes with your personal information if this is what they do in clear sight. Take this company down."

Martin says

"Dear Apple, Stop censoring the apps on your App Store. And that goes for you to Google."

Natalie Jones says

"If I could give 0 stars I would. I tried to make an in app purchase for £38.99. The on screen message said it wasn't successful so I tried again. This time it was successful. However, I then received 2 emails from Paypal confirming I had been charged for both. If the message hadn't told me it was unsuccessful then I wouldn't have tried again. Why would I expect to be charged when told a transaction didn't go through? I reported the problem to itunes and requested a refund for the purchase I didn't receive. They didn't ask for any information, but said I wasn't eligible for a refund. So I was then able to add further details, which I did, and they came back and said I still wasn't eligible despite not receiving the purchase. They then sent a message in the app for me to be able to collect the coins I attempted unsuccessfully to purchase the first time. I never wanted 2 lots of coins, just 1. There was another smaller transaction earlier that day which I didn't receive and they refunded that one without issue. I am disgusted with their lack of support. They can see 2 transactions a minute apart and can see only 1 was received but yet I receive a generic response "I understand this decision may be disappointing, and I'm sorry this is not the answer you expected. Please be assured that we have exhausted all possible resources to do so on your behalf; however, our terms of sale may not allow us to issue a refund." I am attempting to escalate this to Paypal, so hopefully they have more ethics than Apple. Be very, very careful making purchases from itunes."

Mr Grimm says

"Very anti-american, anti-free speech platform. Beware!"

S Dial says

"For a company to insert themselves into politics so brazenly and ignorantly decide what American gets to have free speech or not, (if and how they are free to express their opinions or what they believe) is actually so horrifying I can’t and won’t give them another penny. I cancelled all my subscriptions and will never buy another product again. Having 8 laptops, 2 iMacs, 6 AirPods, 6 phones, 6 watches, 4 AppleTVs, 2 iPods... Eventually, along with millions of others who stop buying, it will matter. This assault on the freedom of every American is unforgivable and evil."

Marie Salinas says

"very poor interface. difficult to use"

michael hyams says

"I play a on online game through a company called gameloft. They recently offered a promotion for $79.95. I made the purchase for the game. It turned out the offer was incorrect and the gaming company changed the attributes of the purchase. They claimed for a refund as it’s an in app purchase I have to go through ITunes. What a process that is. After being directed to receive a refund from gameloft, ITunes denied my request. I appealed the denial stating what I purchased was changed by the gaming company and iTunes gave a second denial. I have since learned that all others that made the purchase have received a refund. On requiring an explanation for this I was advised all accounts are different and treated differently. Absolute bulltish. I usually spend around $35 month on the game and now through gameloft and iTunes bloodymindness, they win $79.95 but lose over $400 a year. It’s a scam to buy a product and change the attributes and then say “hey go to iTunes for a refund” knowing iTunes will just knock it on the head"

Zoë Jacobs says

"After signing up for a free trial and then cancelling waaaay befor the trial ends I still get billed! This is not the first time it’s happened and probably won’t be the last. Apple you are lying and stealing!"

Benjamin Barron says

"Welcome to the new economy"

Megan Mataya says

"I purchased over $1,200 in in-app purchases in a very short period of time and the developers wouldn’t help or refund anyone when we didn’t receive the items we purchased. I have several GBs of screen recordings and screenshots of all of this proving the items not given to me and proof that the developers had MAJOR coding bug issues causing issues with in-app purchase usage! I tried to fix the issue with the developer directly for a month. Myself, everyone else on my team, as well as many people that posted iTunes reviews at the same time as me would get the same response from the developer, “thank you for your understanding. Enjoy the game!” NO, not acceptable when you and many others are spending thousands of dollars!!! I know coding and when you spend a lot of money on a game having faith that Apple will make the approved developers provide the services and in app purchases that you purchase, just to have Apple say “we don’t care” is a slap in the face! Even more so when Apple Care Public Relations team takes your claim from your assigned advisor and doesn’t respond to any messages or time responding complaints filed for 7 weeks!!!!! When I called to file for a refund, the first advisor didn’t even select the correct reason or describe the reason accurately, and that’s after over an hour explaining it. Then the second senior advisor did the same! After over 2 hours explaining it to her. I asked this advisor what my steps were if apple declined this refund, she specifically said to me that if I was to dispute the charge through my credit card that my Apple ID would be disabled and all information tied to my Apple ID would be lost if they can’t enable my id. 10+ years of data tied to my Apple ID being held hostage! She said to me, and I quote, “Well I guess you will have to determine how much the last 10+ years of data tied to your Apple ID is worth to you.” This threatening verbiage is illegal in soooo many forms!!!! She also said that Apple doesn’t have to follow Consumer Protection Laws! So where you are protected by your credit card company from developers taking your money and not giving you what you purchased or false advertising their game, Apple doesn’t protect you! They force this on you by only allowing you to get apps from iTunes and not providing a purchase option to pay the developer companies directly but requiring that you make all purchases through Apple! You have no option but to unknowingly sign away your Consumer Protection Rights! With a company like Apple, they had a duty to do due diligence of the accuracy of the developers that they approve to have applications for sale on their iTunes platform! They have the extra due diligence to do this and protect consumers when they take away our Consumer Protection Rights! They abuse their authority and position with your data being tied to your Apple ID! Both the previous senior advisors told me that I couldn’t send them screen shots and screen recordings to provide proof - this turned out to be wrong. On my third discussion with an Apple senior advisor, he filed a new complaint and sent me a link to send attachments. My attachments were more than what the link allowed so I had to select what I could. I was on the phone with him for over 4 hours!!! He told me he had this case and he owned it. He said he would call me in 48 hours with an update. He called me as he said he would but he couldn’t give me an update because the Apple Care Partner Relations department took my case and blocked him out. He told me to email the system case number email to get a message to whoever took my case. I did many times with no response. I called in several times and had an advisor submit a complaint for a timely response to me, still nothing after 7 weeks of this!!!!! Apple now has a credit card. They have financial products. These actions go against all the following OCC Regulatory UDAAP regulations: 1. UNFAIR - Product or service terms or conditions that prevent a customer from using a product or service. Processes that make it difficult for customers to cancel a product or service or get a refund!!!!! 2. DECEPTIVE - Practices that do not properly explain applicable financial customer obligations. 3. ABUSIVE - Failing to make good-faith efforts to resolve known issues. 4. PROCESSES - Timely, appropriate and procedures for employee decisions making and discretion. Resolving customer complaints in a timely manner. They didn’t meet any of those OCC regulation requirements! I also question whether the Apple Supplier Code of Conduct has been violated by this developer that Apple is protecting. I will be turning this into the Attorney General, the Better Business Bureau, FDIC and the Federal Trade Commission. I will be filing every complaint with every government agency possible. (I ran out of space to list all complaints.)"

Oscar B says

"it is not possible to transfer the songs to Apple music. I've paid a lot of money for them"

AnDread says

"+ Big selection + Fair prices - Apple is known for its bad support."

Frank Werminghausen says

"So buggy, so many time my downloads are getting duplicated and its a mess to set the records back in order. Unacceptable to the company of such high standards."

Robert says

"So hard to use won't even sync on my phone"

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